Learn: * How to manage your emotions * Effective techniques for handling volatile situations professionally * Six secrets to dealing with negative people * The 5 vital steps to turning unhappy customers into your biggest supports * Ten things NEVER to say to customers and what to say instead * What to do when there isn't anything you can do WORKSHOP INFO: October 16, 2014 8am-Noon AmericInn, Fergus Falls, MN Regular $179