Conflict is a natural part of business and of life. The natural give and take between people is a healthy way to create "constructive discontent" and discover new approaches to challenges. Problems arise in the ways that you deal with these conflicts. Using the right approaches, you can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships. You will work with proven tools and methods that bring issues to the table, disucss them with objectivity, and find common ground. * Learn how to dis-agree agrreeably * Learn leadership principles that will help us communicate in any situation * Gain the cooperation of others through effective communication