Smith & Sem Ltd., is looking to add a Staff Member to our team.

We are seeking a professional and welcoming front desk team member to be the first point of contact for our office.

This position will be full-time for the upcoming tax season (December – April), with potential for part-time off-season hours. 

The ideal candidate will provide exceptional customer service and manage all front desk activities efficiently and confidentially, ensuring a positive experience for clients.
           
Core Job Responsibilities:

• Answer telephone, transfer phone calls and messages.
• Greet and direct visitors in a professional and friendly manner.
• Manage outgoing mail, including preparation of certified and expedited mail.
• Receive, Scan, and Process client tax documents & information.
• General office duties include filing, data entry and updating databases.

• Prior front office and/or customer service experience with positive people skills.
• Excellent verbal and written communication while maintaining confidentiality.
• Demonstrates competent computer skills and professional phone etiquette.
• Strong organizational skills with an ability to maintain an organized workspace.
• Ability to work in a fast-paced environment and manage time efficiently.
• Attention to detail and ability to work on multiple projects at the same time.
• Independent problem solver and enjoys working as a collaborative team member.